By Mario Ng
I did not know much about Regent Singapore, having only been there once for a friend’s wedding some years ago. I managed to enter their wedding suite (Executive Suite) while there, and left thinking that the suite was quite spacious. A few of us were able to chill out in the living area and relax while having some complimentary wine. This time, I managed to snag a great deal when IHG was having a promotion, and decided to have a stay at the Regent Club Executive Suite to see how things have improved since quite a few years ago!
Check out our Facebook page here for more pictures taken during our stay at this hotel!
The service provided by Regent Singapore staff was good, with check-in at the main lobby done smoothly and efficiently. Whenever I entered or left the hotel, the staff were always happy to greet me and wished me a great day. This was done consistently while I stayed at the hotel.
However, I would say that their service really stood out at The Regent Club. When I first entered the club lounge to rest for a while after checking in, the staff there immediately knew who I was once I mentioned my room number. It was as though they were expecting me, and were eager to please. Throughout my stay there, the staff there were keen to make sure I was well taken care of.
During the afternoon tea service at The Regent Club, they were quick and efficient, and reminded me to have some final bites when the service was ending. When they noticed my coffee was finished, they were polite when they requested to clear the cup, at the same time asking if I would like one more cup of coffee. The service was perfect and I enjoyed my time at the lounge a lot. In all honesty, the service I received at the club lounge was what made the difference for me, and the key reason why I will go back to Regent Singapore for another staycation in the future.
Regent Singapore’s hotel facilities are admittedly nothing much to shout about, with a hotel pool and gym for guests to use. The swimming pool is located behind Basilico restaurant, where restaurant-goers will be able to see you swim while they eat. I did feel a little uncomfortable with the fact that they will be able to see me swimming while they have their meals. Perhaps when I feel more confident about myself, I will take the plunge. When I went there in the morning after having my breakfast, there was no one at the pool too. That seems to be the best time to take a dip.
The swimming pool with a good view of the surrounding skyscrapers
The gym was also relatively quiet (I, for one, don’t really enjoy working out while on a holiday), with only 2 people working out. It could be a good place to sweat it out after a day of sinful meals!
During my stay at Regent Singapore, I was directed to the main breakfast restaurant at Basilico. As COVID-19 was slowly hitting the world, the restaurant was relatively quiet as a result too. Seating became spaced out by this time already, and you could be in your own world and have your meal while watching the world go by.
Unique ala-carte breakfast options, in addition to the usual buffet items
Breakfast at Basilico has a unique twist. Instead of having a complete buffet spread for everyone, it offers one main breakfast dish for guests, while the other standard buffet items remain available. You have your pick from a range of options, from the “healthy” dish, up to the local favourite “char kway teow”. I usually like a western breakfast and hence opted for the “hearty” breakfast. It consists of bacon strips, tater tots, cherry tomatoes, and two eggs. On the menu, it was supposed to come with baked beans, and I did not realise they did not give me the baked beans until I was looking at the menu again. This was of course a small issue and I was enjoying the rest of the buffet spread anyway.
I did regret ordering “hearty” actually, as I thought I should have tried their Japanese breakfast, or give the local options a try. I mean, I have had so many bacon/eggs/hash brown breakfasts during hotel stays already right? So yes, a good lesson learnt for me.
My "Hearty" ala-carte breakfast choice
For the rest of the buffet spread, they had the standard breakfast items of pastries, pancakes, cereal, fresh fruits, sushi, smoked salmon, and cheese. Now, I love cheese and always appreciate if the hotel breakfast includes some cheese. I had some cheese and ham, and enjoyed it.
Plenty of pastries to choose from in the buffet area
For sure, cheese is a must at hotel breakfasts
Overall, it was a decent buffet breakfast. The spread was not the largest I have seen, but the ala-carte main dish for guests to choose is quite unique. I enjoyed the breakfast and was able to relax while reading the newspaper after finishing my meal. Unlike some hotels with many guests, I was not pressured to leave due to the large crowd waiting, and was able to leave after breakfast service ended. Of course, this could be due to the COVID-19 situation where there were fewer guests than usual. I will have to find out the next time I am here again!
The Executive Suite, or more specifically, the Regent Club Executive Suite, is a 950 square feet suite, consisting of a living room, separate bedroom, a separate bathroom for your guests, and a small walk-in wardrobe. Depending on the suite you are given, you will either face the city (St. Regis Singapore) or the gardens. I was given the suite facing the city so I cannot say if the view facing the gardens is indeed beautiful. I will have to stay here again and let you guys know!
When you first enter the suite, you will see the living room. It is relatively spacious and has a full-sized sofa. The sofa is really comfortable and I actually sat down and watched the television from the sofa, even though I could have laid in bed and watched it from the bedroom television instead. I quite like the living room furnishings, as it gave me a sort of homely feel. Those who read this blog regularly will know I like hotel rooms that give the homely feel. This living room does have that feeling. It could be due to the 2 large lamps situated on either side of the sofa.
Regent Club Executive Suite - A view of the living room
A 55-inch television is also located in the living room so your guests can enjoy a show while you rest in the bedroom. Or, you can watch the news while the missus enjoys a movie in the bedroom. A small workstation is located opposite the sofa, and I always like having a workstation in the living area, as it allows you to be close to your family members if you need to work on some urgent tasks.
Regent Club Executive Suite - A view of the really comfortable sofa
Coffee and tea comes in the form of Nespresso capsules and Monogram teabags. Regent Singapore is quite generous when it comes to coffee and tea, with 6 Nespresso capsules (3 flavours) and 12 tea bags (6 flavours) provided. I cannot see how one can finish everything within a day, but you wouldn’t know I guess? Of course, I did not finish everything and took some tea bags back home after my stay.
Regent Club Executive Suite - Plenty of Nespresso capsules and Monogram teabags
It has a balcony, although it can be argued there are actually two. The living room has a one while the bedroom has another one. They are not connected and hence, you have two balconies. It is not the nicest place to have a meal, with Singapore’s climate ensuring you will be feeling quite warm quite quickly. However, I can see myself relaxing and have a cup of coffee at the balcony while reading the news in the morning. It is nice to have the balcony, although the view of St. Regis Singapore is not that fantastic.
Regent Club Executive Suite - View of St. Regis Residences from the balcony
The bedroom has a large king-size bed and another 55-inch television mounted onto the wall. I understand that prior to the renovation, the television was actually set on a table instead. The improvement helps a lot, as it makes the bedroom look and feel even more spacious than it already is. A plus point for Regent Singapore! I did not think too much about the bedroom television until after the turndown service was completed. I realised that the television could actually be moved to face guests on the bed. This is due to the television located on the side rather than directly in front of the bed. I thought that this was quite cool. Perhaps I have not been to too many hotels! I definitely enjoyed my television-watching experience better at night before I went to bed!
Regent Club Executive Suite - View of the bedroom
Another thing I liked was the Singapore-related book in the bedroom. I know most hotels would have some books on local culture/attractions for guests to read, but I still like to point this out. A great thing I liked as well, was how you can choose the newspaper you wish to read, and inform the hotel by leaving the hanger on the doorknob. You could choose from the local Straits Times or The New York Times. Unfortunately, they had run out of The New York Times, being a Sunday morning, but kindly gave me a copy of The Sunday Times (Sunday version of The Straits Times) instead. I know going electronic is the main mode of getting your news now, but I am quite old-fashioned when it comes to reading, and still prefer reading the hard copy newspaper or book. I like that Regent Singapore provides this option for guests!
Regent Club Executive Suite - Choice of newspaper and a local book for your reading pleasure
The bathroom, I have to say, looks a little old-fashioned. This could be due to the wall tiles used, and the fact that there is no separate standing shower. However, this does not lower the beauty of the Executive Suite. I still enjoyed soaking in the bathtub, along with the L’Occitane toiletries provided for guests. A small bottle of body lotion was provided for guests as well, along with 2 soap bars to wash your hands. I like soap bars and took them home instead for my own use. I did not want to waste them as I was only staying for a night!
Regent Club Executive Suite - The simple bathtub in the bathroom
Regent Club Executive Suite - L'Occitane toiletries for your use
Overall, I enjoyed the suite and liked how spacious it felt when I was staying there. The L’Occitane toiletries, beverage options, and 2 55-inch televisions helped a lot in making my stay comfortable. Along with these hard products, the great service I received from Regent Singapore staff ensured the soft product is equally fantastic. For sure, I will stay at Regent Singapore again in the future.
The Regent Club (club lounge):
Located on the 11th floor, The Regent Club is a lounge meant for, you guessed it, club guests. For the majority of us, this means that you will be able to enter if you book a club room/suite.
I usually book a club room/suite for staycations, as the benefits seem to outweigh the additional costs involved. Besides the larger room/suite, there are many complimentary meals included and service is usually more personalised!
The Regent Club - Comfortable seating for guests
The Regent Club is open between 6.30am and 11pm everyday, and has three food services. Breakfast is between 6.30am and 10.30am, while afternoon tea is from 2pm to 4pm. Hor d'oeuvres, which includes alcoholic drinks, is served between 5.30pm and 8pm. Outside those hours, you still get complimentary non-alcoholic drinks and light snacks as long as the lounge is open.
A nice benefit, which I did not take up, is the 15% discount off your bill for the hotel’s restaurants, as well as a 20% discount on tailoring services at Razee Gift Shop, located on level 1. Well, you never know when you need a suit pronto!
The lounge has warm lights in the evenings, which gave off the cosy feeling. I think couples and families alike should enjoy such an ambience, whether they are simply relaxing in the lounge or having a meal. In the day, it has natural light along the lounge’s warm lights to make the lounge brighter. I do like this cosy lounge, and spent quite a lot of time there.
The Regent Club - Some sweets and savouries during afternoon service
During my stay at Regent Singapore, the service by the club lounge staff was simply impeccable. I first entered the club lounge in the afternoon to relax a little and have some snacks. The staff, upon knowing which room I am from, immediately knew my name and greeted me. I think this just shows great service, as they go to the trouble of knowing each guest individually. Perhaps they have to do that, but to do it consistently for all guests says a lot about their professionalism.
While I rested in the lounge, I found out later that a box of chocolates and personal letter was then placed in my room for my enjoyment. I also enjoyed how Sarah, the staff in charge of my suite, introduced herself to me while I was in the lounge, and requested me to let her know if there was anything I needed. I appreciate such personal service and to me, this is what makes Regent Singapore that much better than its peers, which sometimes lack such personable service.
The Regent Club - A closer look at the savouries during afternoon service
I had a cup of coffee and some light snacks, which tasted great, by the way. Scones can be ordered by request and they are presented in a lovely manner. After finishing my food, the staff asked if I would like more food. Even though I said I had enough, they asked me again at 4pm as they were closing the food stations. He asked if I wanted another cup of coffee as well, since I had already finished it by then. Even though it can be said such service is expected, I could feel the sincerity whenever they asked me, which says a lot about their professionalism and attention to service.
The Regent Club - What I had for afternoon service
Their evening service, or hors d’oeuvres, was quite good, with a decent spread that should satisfy most guests. I did not eat too much as I wanted to order some room service. Ironic, I understand, since the food at the lounge is complimentary, but I do like to try different types of food provided by the hotel!
The Regent Club - Deep-fried buns with chilli crab sauce, a firm favourite
Some of the highlights include the mantou with chili crab sauce and seafood laksa. While the portions are not huge, you can take multiple portions, and both options tasted great. I admit I had second helpings of the mantous with chili crab sauce. Those who prefer having more Western options can choose from some cold cuts, smoked salmon, and of course, cheese. Their desserts look great as well, with the pecan tart looking absolutely delicious. I regret not trying it that night. There are also hot food options like ribs and fried rice, but I did not want to eat too much. However, if you intend to have a full meal at night, you will definitely be able to do it at the club lounge.
The Regent Club - Many sweet treats available during evening service
As I was informed to have breakfast at Basilico, I did not venture up the next morning. I know that the club lounge brochure says otherwise, but I was quite tired the next morning and did not think twice before simply heading down to Basilico to have my breakfast.
Overall, my stay at Regent Singapore was definitely enjoyable and made greater by The Club Lounge and its staff!
Click here to find out more about Regent Singapore and book a stay today!
Cost of Regent Club Executive Suite: S$380.17 a night - stayed over a weekend in March 2020 (Note: I booked a stay at Regent Singapore during a 40% off room rates promotion held by IHG)
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